イーコグラ(eCogra)の2007年実績

イーコグラ(eCogra)が、2007年の処理実績を発表しました。

プレスリリースによりますと、2007年に寄せられた案件総数783件、そのうち守備範囲外の案件93件、情報不十分または無関係な案件45件で、処理対象となったのは645件でした。

その645件のうち68%がプレイヤー有利に解決されたとのことです。

払い戻しに関する問題・・・47%
ボーナスに関する問題・・・28%
アカウントロックに関する問題・・・21%
その他の問題・・・4%

1ヶ月あたりの平均件数／サイト（カジノ、ポーカー）は、0.44%と非常に低くなっているとのことです。

オンラインカジノの監視機関eCOGRA(イーコグラ)

プレスリリース抜粋

London, 25 February 2008 - Tex Rees, the Fair Gaming Advocate for player protection and standards body eCOGRA has released her report for 2007, showing that the majority (68 percent) of legitimate complaints handled by her office were settled in favour of the player.

eCOGRA oversees the online gambling activities of some 120 tier one online casinos and poker rooms owned by some of the biggest and most established operators on the Internet, and makes available a dispute resolution service to players at those sites which have been awarded eCOGRA's "Safe and Fair" seal.

During 2007 a total of 783 complaints were received, up on the previous year. However 93 of these were in respect of sites outside the eCOGRA sphere of influence and could therefore not be handled. A further 45 were invalid by reason of insufficient information or irrelevant enquiry.

Settlements in favour of the player were reached in over 68 percent of the 645 valid and legitimate complaints with the main causes listed as:

Payout problems (47 percent)
Bonus issues (28 percent)
Locked accounts (21 percent) and
Miscellaneous (4 percent)

The average dispute per site per month remained at less than one half of one percent.

"The number of valid disputes received increased over the past year, and I believe this is a result of players becoming more aware of our mediation service and our ability to respond quickly in achieving a fair outcome," says Rees.

"Resolutions in favour of the player reached 68 percent, and there appear to have been fewer chancers submitting questionable complaints in 2007. I suspect that this is because there is a greater awareness that complaints will be thoroughly investigated in pursuit of a fair and unbiased resolution.

"It is once again very reassuring to note that the average number of valid disputes received per approved site per month remains particularly low at 0.44 percent. This is a clear indication that the approved operators, together with eCOGRA, are being effective in meeting the need for fair gaming, player protection and responsible operator behaviour."

"Operators have responded in a fast and cooperative manner to those cases where I have requested information and explanations, and have been quick to respect my findings in each case."

The Fair Gaming Advocate maintained an enviable average response time of less than 72 hours on complaints.

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